Role: Application Support Team Leader
Client: Tech Firm
Compensation: £55,000 - £65,000 + Bonus
Location: Near Bracknell
Overview
My client are looking to add an Application Support Team Leader to their ranks in a particularly busy period.
The Role
You will be responsible for leading the Application Support function, improving efficiency, handling escalations, and mentoring engineers while remaining technically involved.
Key Responsibilities
- Support Efficiency: Assuring and improving Support function efficiency.
- Incident Management: Handling escalations and coordinating responses during incidents.
- Customer Relationships: Building and maintaining strong relationships with customers.
- Mentoring: Providing mentoring and guidance to Engineers.
- Ownership: Taking ownership of critical issues.
- Continuous Improvement: Driving continuous improvement across the Support function.
- Collaboration: Working hand in hand with other teams to provide product related insights and relaying bugs.
- Training: Driving training and development.
- Best Practice: Demonstrating best practices.
- Technical Contribution: Contributing technically to incidents.
- Service Reviews: Delivering and taking responsibility for service reviews.
Requirements
- Leadership: Experience working in an Application Support Team Lead capacity.
- SQL: Strong SQL knowledge.
Desirable
- Linux: Experience with Linux.
If this is of interest, please apply ASAP for more information.